Silver Connections After Hours Expansion Project

Video consultations for aged care residents

Do you provide after hours on call to a Residential Aged Care Facility?

Would you like to be paid for providing a video consultation to a Residential Aged Care Facility resident after hours rather than providing ‘free’ telephone advice?

Would you like to become familiar with using SA Health compliant Cisco Jabber video consulting software?

If you answered yes to all the questions above you may be interested
in being involved in a pilot project through the Country SA PHN.

We are looking for GPs and Residential Aged Care Facilities who are interested in participating in a pilot project.

This initiative is for GPs who are on call to provide after-hours consultations via a video link to residents who are in Residential Aged Care Facilities. Country SA PHN will pay an MBS item number equivalent to GPs for the video consultation with participating Residential Aged Care Facilities receiving a one off participation payment.

The resident will be supported by a Registered Nurse without having to leave the facility.

This project is not intended to replace regular face to face or scheduled visits but is offered as an additional method of service delivery.

The positive impacts of the project are:

  • Avoiding ambulance transfer to hospital for an unwell resident
  • A supported assessment where GPs ‘see’ the resident, rather than providing phone alone
  • Treatment able to be initiated sooner

Country SA PHN will provide:

  • iPads and Cisco Jabber software
  • Training and supporting resources to staff

Cisco Jabber has the added bonus of being the software used by SA Health to link with Specialists for telehealth consultations.

If you are interested and would like further information please contact: Noelene Cooper
Project Officer - Service Design
E:   This email address is being protected from spambots. You need JavaScript enabled to view it.
P:   08 8821 6706
M:  0409 253 219



Beckwith Park, 30 Tanunda Road Nuriootpa SA 5355
PO Box 868 Nuriootpa SA 5355
T 08 8565 8900 F 08 8311 1723
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While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.

Country SA PHN gratefully acknowledge the financial and other support from the Australian Government Department of Health