In times of uncertainty or distress, you may not feel like yourself. It’s something most people experience at some point. And there are simple things you can do that can help. Our purpose is to help you move forward from one moment to the next, in whichever direction you feel is right.
Head to Health is an open door for Australians experiencing mental health challenges and those supporting them to be heard, find information, treatment and support and a path forward through the mental health system.
Head to Health offers an accessible entry point to the mental health system. Tailored access to tools, resources, and professionals. Intake, assessment, and connection to local services. Underpinned by clinical knowledge and qualified training.
Head to Health Phone Service
1800 595 212
Talk to a trained professional for advice and connection to the best mental health supports for you. The Head to Health phone service provides guidance through the mental health system and local service referrals.
Free and Confidential.
Head to Health Adult Sites
Country SA PHN has funded FocusOne Health to operate Head to Health centre in Mount Gambier. Mental Health service will be tailored to the needs of the Limestone Coast and will provide a combination of peer-led recovery and clinical support.
Free and confidential.
Head to Health Website
Learn how to access the support that’s right for you.
The Head to Health website can connect you to tools, resources, and online services that you may need to keep mentally healthy.
Find the supports that are right for you
The Head to Health Phone service offers free, confidential, and friendly referral phone service for people seeking support for their mental and emotional wellbeing.
If you're seeking to improve your sense of wellbeing, seeking assistance for something that's troubling you, or helping someone you care about, the Head to Health phone service is a great starting point.
Call Head to Health on 1800 595 212 for information and advice.
This is not a crisis service. If you need immediate help or are at risk of harm to yourself or others call 000 now.
| Support for Yourself | Support for others | Support for Patients |
| If you're experiencing challenges with your mental health, Head to Health can provide guidance in connecting you with the appropriate support networks. When you contact Head to Health at 1800 595 212, a trained mental health professional will speak with you and assist in directing you to an appropriate service. This could be an existing mental health service in your local area, or if deemed suitable, receiving care at a Head to Health mental health service, either in person or through telehealth. | If you've noticed a change in behaviour in someone you know, or if you're aware of someone who has a clinically diagnosed mental health condition, Head to Health can assist you in finding the appropriate mental health services. You can provide support to someone by calling 1800 595 212. Head to Health is open to anyone, including referrals from GPs, other mental health providers, as well as friends or family members, who are looking for guidance in accessing mental health care for themselves or their loved ones. | You can call 1800 595 212 to seek advice about what mental health services are available in your region or to refer a patient. The Head to Health National Intake and Assessment Phone Service is available to assist you in determining the most appropriate referral pathway for your patients. In addition, the Head to Health Phone service can complete an Initial Assessment and Referral (IAR) for your patient if required. This service can save you valuable time, allowing you to focus on providing your patients with the best possible care. |
How the Head to Health
Phoneline Works
Phone Service
Frequently Asked Questions (FAQ)
Head to Health is a resource that caters to the mental health needs of individuals residing in Australia. It is designed to support those who may be struggling with mental health issues, as well as families and caregivers. Whether you have sought help in the past or not, Head to Health is available to provide assistance.
At times, it can feel overwhelming trying to find the right support you need. Instead of rushing into a service that may not be suitable for you, it can be beneficial to speak with someone who can offer guidance towards the right service.
Our trained mental health professionals who are available through the 1800 595 212 Head to Health Phone service are knowledgeable about the various care options available and can provide support and assist with guiding you towards the best solution.
Head to Health comprises the central 1800 595 212 intake, advice and referral number and will also include a mental health hub in Mount Gambier from 1 July 2023 with further hubs to be established across Country SA in the future.
The first step is to call 1800 595 212 where the team will work with you to see what you need. If you are referred to receive a service there are both face-to-face and telehealth options available.
No, anyone can call 1800 595 212, whether they already have a GP mental health treatment plan or not. If we believe you will require a mental health treatment plan, the service your are referred to will assist with this process.
Mental health support for
Adults in the Limestone
Coast Region
Adults in the Limestone Coast region will be welcomed at the new purposed-built Mount Gambier Head to Health centre from July 2023.
Head to Health adult mental health centres are funded by the Australian Government to support people in times of distress.
The Mount Gambier Head to Health, will be operated by FocusOne Health.
The Mount Gambier centre – Country SA’s first - offers a visible and accessible ‘no wrong door’ entry point for people who need:
The Mount Gambier Mental Health service will be tailored to the needs of the Limestone Coast and will provide a combination of peer-led recovery and clinical support.
Commencing on July 18, Mount Gambier Head to Health will kickstart its operations at an interim address situated at 13A Sturt Street, Mount Gambier, within the premises of FocusOne Health.
Services are open 5 days a week from 9am – 5pm.
In October 2023 the service will move to the purpose-built centre at Unit 7, 165 Commercial Street East.
There is no charge, and no appointments are necessary.
Adult Centres Frequently Asked Questions (FAQ)
You do not need to make an appointment to visit a Head to Health Site. When you arrive, a trained mental health professional will take the time to talk to you and understand your immediate needs. An appointment may be made for further care after this initial conversation.
Head to Health sites provide free and immediate mental health support for people in distress or crisis, and short to medium-term mental health care for people who need it.
Head to Health staff will talk with you about your individual concerns to identify the support you need. This may involve receiving mental health care from a Head to Health site or referring you to other services and supports available in your region.
Head to Health takes a broad approach when considering your circumstances, mental health and wellbeing, recognising that there are many factors that can have a negative impact on someone’s wellbeing. Whether you have experienced mental ill-health in the past, or if this is the first time you have reached out for support, Head to Health is here to help.
All Head to Health services are free. If we believe you will benefit from the support of another provider, where possible, we will ensure this is also a free or low-cost service.
Head to Health sites offer immediate, short and medium-term care and can help you find the most appropriate services for your ongoing needs. This may be support offered from one or more services, depending on what’s best for you.
Your initial conversation with a mental health professional will help to understand your individual circumstances. Head to Health is not intended to duplicate existing services or provide long-term care. If you need long-term care, Head to Health will help you find the support you need.
Head to Health services are available to everyone, at no cost. An individual or their referring provider can call
1800 595 212 for advice and with their consent, referral into the most appropriate local service.
Digital Mental
health services
The Head to Health website can help you find digital mental health services from some of Australia’s most trusted mental health organisations.
Provided by the Australian Government Department of Health and Aged Care, Head to Health brings together apps, online programs, online forums, and phone services, as well as a range of digital information resources.
Whether you are trying to improve your own sense of wellbeing, looking for help with something that is bothering you, or helping someone you care about—Head to Health is a good place to start.
