Care Finder

Care finder program was announced in the 2021-2022 Budget

Connecting Older Australians to Aged Care Services

The aged care system is complex, with some people finding it more difficult than others to navigate and access the services they need. While My Aged Care is the starting point to find out about and access aged care services, there have long been calls for more localised and face-to-face support.

The care finder program was announced in the 2021-22 Budget as part of the Government's response to the Aged Care Royal Commission recommendations and will be delivered through PHNs.

The services are expected to be delivered from 1 January 2023 to 30 June 2025.

Care finder will:

  • Provide specialist and intensive assistance to help older people to understand and access aged care and connect with other relevant supports in the community.
  • Specifically to support vulnerable older people who have one or more reasons for requiring intensive support to interact with My Aged Care (either through the website, contact centre or face-to-face in Services Australia service centres), access aged care services and/or access other relevant supports in the community.

Commissioned care finder services

In line with the Care Finder Policy Guidance provided by the Australian Government Department of Health and Aged Care, Country SA PHN has commissioned care finder services in its region.

The service providers are Country & Outback Health (working with FocusOne Health, iREACH Rural Health and Summit Health). They will be working with people who are eligible for aged care services but who require intensive in person support to do so. Referrals will not be required to access the service.

Older persons will access the services either through care finder organisations connecting with them via their trusted community networks or older people contacting care finders directly.

Resthaven and Centacare Catholic Country SA are also joining the care finder network. These organisations previously have a long-standing expertise in a navigation role for very vulnerable people. They will focus on assisting older people who are homeless or at risk of homelessness.

Provide Specialist & Intensive Assistance

The program will connect and engage older people

Service providers will establish, deliver and maintain a network to provide specialist and intensive assistance to support older people. The program will specifically connect and engage older people who have significant difficulty accessing aged care services themselves and are at risk of otherwise “falling through the cracks”.

This will include:

  • Supporting older people to understand, access aged care and connect with other relevant supports in the community
  • Specifically assisting vulnerable people to access My Aged Care
My Aged Care

Care finder service contact details are listed on the My Aged Care website.


Improve outcomes for older country South Australians

Care finder program will seek to improve aged care connections for vulnerable older people. Anticipated outcomes include:

  • Improved coordination of support for older people when seeking to access aged care services
  • Increased understanding of aged care services and how to access them
  • Greater willingness among older people to engage with the aged care system
  • Increased care finder workforce capability to meet older people's needs
  • Increased rates of access to aged care services and connections with other relevant supports
  • Improved rates of staying connected to the services they need once service commences.
Contact Us

Helen Morley Care Finder Lead

Phone: (08) 8303 7710



Contact Us