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Country SA PHN is fully committed to receiving and resolving complaints.

Complaints made against a service provider commissioned by Country SA PHN should, in the first instance, be referred to that service provider to be addressed under their complaints handling process. The following complaints should be directed to Country SA PHN:

• Complaints about how PHN commissioning processes were undertaken
• Complaints about stakeholder engagement

For all other complaints against the wider PHN organisation, reference should be made to the Primary Health Networks Program Complaints Policy. Interested parties who wish to make a complaint about the wider PHN program should contact the Department of Health directly.